RETURN & REFUND

RETURN & REFUND CONDITIONS
Written by Hellena
Updated 6 months ago

RETURN CONDITIONS

  • Returns must be in their original state and original packaging, with their original labels and tags.
  • Items must be returned spotlessly clean, unworn, unwashed, clean, without smells, dust, animal hair, deodorant, or makeup stains.
  • Each returned item should be neatly folded and packed in the original packaging.
  • Any promotional items included free of charge required to be returned shall the order be returned in full.
  • Item must be eligible for return. The non-returnable items list is here.

PERSONAL HYGIENE

Please do not be offended by these rules, as the following request may seem obvious, but you would be surprised to see some returns we receive. When trying out the clothes, please make sure you do not have and will not contact deodorant, perfume, food, cigarette smoke, filth, dry skin flakes, body grease, animal fur, dust, etc. We do not accept returns of items that have been worn and damaged, or soiled. Sorry, but no exceptions. 


HOW TO SHIP THE RETURN

You may send a return in the same (outer) package or box, or if using your own, please make sure you do not destroy or harm the original product's packaging bags or carton boxes. If the item were damaged due to insufficiently packed - we would not accept the return, and exchange or refund will not be applicable.

You can use any return shipping option, for example, post. Make sure it is trackable so we both can follow it. Always retain the proof of postage. Please note that sometimes it takes up to 10 weeks for a post to deliver the returning packages.

Info on returning the order & Special conditions for our customers in the USA, UK, & other countries outside the European Union are listed here.
Info on returning the order from the European Union country is listed here.

TIMEFRAME TO RETURN

You may send almost any unused item back to us within 14 days from the date when you received the order.

From the day of receiving the order from the courier or when you picked up your order at the post, you have two weeks to send it back to us.


RETURN SHIPPING FROM THE SAME COUNTRY

Return must be sent from the same country to which we originally sent your order unless you send a return from the EU country.

For example:

  • If you travel, you can send the return from any of the European Union countries (not necessarily your original delivery address).
  • If you ordered a delivery to the country outside the EU, the return must be sent from the exact same country.
  • Say, you ordered delivery to Germany, but live in Switzerland. If you want to return an order, you should ship it from Germany. If you want to ship it from Switzerland, you can do so only by DHL/UPS/FedEx couriers with all the customs duties and import taxes prepaid by you.

RETURN SHIPPING COSTS

The customer is liable for the return shipping costs.


Please note, the INITIAL SHIPPING COSTS are not refunded.
 
IN CASE OF EXCHANGE, if the receiver is within the EU, we can ship the exchange item for free by post.
If the receiver lives outside the EU, we can send an exchange with their next order without extra charge on shipping.


REFUND CONDITIONS

After receiving your return, please allow up to 14 days to process your returned item(s). We always aim to be faster, but please keep in mind that it takes time to pick up your return from the post, open and inspect it for quality, calculate and proceed with the refund.

Please expect to receive a refund in 10 to 20 days from the day we receive your return. It may take 3-5 business days for the refund amount to show up in your account. Once the refund is done - you will get the email with the notification.

Orders returned that received free shipping would receive a refund or credit minus the shipping fee.

Orders returned that received discount based on the total ordered amount would receive the refund based on discount recalculation.

Please note, the initial and return shipping fees are not refunded.

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