CONTACT US ABOUT THE RETURN

Have questions or are not sure if you should return the goods? Read this.
Written by Hellena
Updated 8 months ago

Do you want to talk to us before sending the return?
Great! We would love to discover the cause for dissatisfaction and hopefully resolve it without the need for a return.

Send us a message via chat, by email, or from your account, and let us know how would you like us to help with the return.


To send a message from your account, please follow these steps:

  1. Login to your account.
  2. Go to "Order history & details."
  3. Next to the order, press "details" and open the order.
  4. Scroll down to the "Add a message" field.
  5. Select a product you want to return from the drop-down list.
  6. Write your message. Let us know if you want to return for a refund or exchange. If it is the exchange request, write which size you need. Optionally, you can describe the reason for the return.
  7. Press "Send."
  8. If there is more than one product you want to return, please repeat these steps.
  9. Wait for our reply (usually we reply within two working days, but we always aim to be faster. Send us a message on chat if you are in a hurry)

ALTERNATIVES TO RETURN

Did you order the wrong size/item, but you don't want to bother with sending the item(s) back? Do you prefer to gift that item to your friend, do a giveaway on your Instagram or TikTok, sell it on eBay, Depop, Vinted, or Facebook marketplace, and instead order a different size? Good choice!
Let us know, and we will provide a discount on your next order of the same item.



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