Do you want to talk to us before sending the return?
Great! We would love to discover the cause for dissatisfaction and resolve it without needing a return.

Let us know how you would like us to help with the return.
Send us a message via chat, email, or message us from your order at your account. 

TO SEND A MESSAGE FROM YOUR ACCOUNT, PLEASE FOLLOW THESE STEPS:

1. Login to your account.
2. Go to Order history & details.
3. Next to the order, press "details" and open the order.
4. Scroll down to the "Add a message" field.
5. Select a product you want to return from the drop-down list.
6. Write your message. Let us know if you want to return for a refund or exchange. If it is the exchange request, write which size you need. Optionally, you can describe the reason for the return.
7. Press "Send."
8. If you want to return more than one product, please repeat these steps.
9. Wait for our reply (usually, we reply within two working days, but we always aim to be faster. Send us a message on chat if you are in a hurry)

ALTERNATIVES TO RETURN

Did you order the wrong size/item, but return shipping is too expensive? Take it for a fix at a sewist or tailor. Gift that item to your friend or do a giveaway on your Instagram or TikTok! You may also sell it on eBay, Depop, Vinted, or Facebook marketplace.

Continue shopping at Fantasmagoria