🚚 Key Points

✔️ We ship from the European Union (EU).

✔️ Customers in the EU do not pay any import fees.

✔️ Receivers outside the EU may be charged by their country’s customs office.

✔️ We sell tax-free and ship duty-unpaid ("DDU") to countries outside the EU, where the receiver pays duties and taxes at delivery.

✔️ Customs fees vary depending on the country, order value, and courier.

✔️ Some countries also require TINS or a personal TAX ID for clearance.

✔️ Check your local customs office website for accurate and up-to-date thresholds and rates.

✔️ Import charges may be as high as the cost of the order itself and consist of: customs duty, customs brokerage fee, state VAT, and other fixed fees nominated by the receiver's country's government. Unfortunately, this is beyond our control and is determined by the customs and government of the receiver's country.

📊 Sample Import Thresholds & Fee Ranges

If your total order (including shipping) exceeds the non-taxable maximum value for your country, you may be charged import duties, taxes, and/or courier handling fees upon delivery.

WHY ARE THERE TWO VALUES IN FEES?

In some countries, the receiver may pay value-added taxes on any-sized orders, but customs duties are applied when the order is over the 'tax de minimis value' (the second number).

Customs fees vary by many factors and may change at any time. Hope to pay the lowest fee (if at all), but be ready for the highest charge.

⚠️ Countries marked with an asterisk (*) may also charge additional customs brokerage or processing fees.

🚨 Double asterisk (**) - Due to these countries' import system, the order may result in more than double the original cost.

🔐 Customs & ID Requirements

Customers in Latin American countries must provide the TIN (tax identification) number when ordering. The ID, NIP, CURP, RFC, or other personal code or identification number must be submitted on checkout via Address Line 2, comment field, or chat after ordering.

In some countries, private Individuals receiving orders from abroad must register with the Customs Department and nominate the courier used for shipping (e.g., DHL, FedEx, or UPS) as a customs clearance broker. This may take 3-4 days.

🧮 How to Estimate Your Import Fee

1. Check your country’s non-taxable order value.

2. If your order is over that value (including shipping), add the import fee percentage for your country to the total.

3. This is your estimated fee at delivery.

🎯 Example: €120 order to Canada → €120 x 10–50% = €12–60 import fee

📦 More Examples

EXAMPLE 1: The United Kingdom’s tax de minimis is £ 135 (~€ 150), but a 20% value-added tax must be paid on all orders. 
You'll always have to pay 20% VAT on all orders received in the UK. 
If the order is over 135 GBP, you will have to pay customs duties and VAT on top of the final total, so the total import fees payable can be up to 50%. So if your order is 200€, you may have to pay from 40€ to 100€ in import fees.

EXAMPLE 2: Say you are ordering from Australia, and your total order (shipping included) is 560€ (above non-taxable 550.00€). Upon the arrival of your order, you will have to pay import fees from 56€ (10%) to 112€ (20%).

Disclaimer: This is the approximate calculation of import fees to help Fantasmagoria customers outside the EU determine their order’s final price. The amounts you will be requested to pay to customs may vary.

We ship from the European Union.

The information here is for our customers who receive their orders in countries outside of the EU.

Please help us improve this information: We would appreciate your letting us know how much import fees you paid and how easy the customs duty process was. Welcome to contact us by email or chat. 💬

📞 Still Unsure?

We did our best to answer all your questions in the IMPORT & CUSTOMS FAQ section. Check your local customs website or contact them directly. 

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