You may send almost any unused item back to us within 14 days from the date when you received the order.

Please ensure your item is returnable: check the product details and the list of non-returnable items.

1. Find the "Delivery list" (always sent with your order) and:
   1.1 Mark the items you are sending us for the return.
   1.2 Write whether you want a money refund, store credit refund, or size exchange.
   1.3 If you want an exchange, please write which size you want us to exchange it for.
   1.4 For refund/credit, write: 'I want to return for a money refund,' or, 'I want to return for a store credit.'
   
   
   The benefit of returning for a store credit or exchange: With both options, you keep shopping points. You also gain bonus points, putting you on the path to VIP status (or an upgrade if you're already a VIP!). This way you won't miss out on special offers, discounts, and free shipping.
    
   Have you lost the delivery list? No worries, log in to your account and download and print the invoice.
   No printer? No worries! Use a piece of paper & write your full name, address, email, order number, the reason for the return, and your request.
   It is crucial to include a delivery list with your return and write as much information as possible so our returns team knows what to do with your return once they unpack it and our accounts can quickly find your order.
     
2. Pack everything nicely, and Please make sure all items meet the "Return Conditions":
   2.1 Return items must be in their original state and original packaging, with their original labels and tags.
   2.3 All items must be returned spotlessly clean, unworn, unwashed, and clean, without smells, dust, animal hair, deodorant, or makeup stains. 🖤
   2.4 Each returned item should be neatly folded and packed in the original packaging.
   2.5 Any promotional items included free of charge required to be returned shall the order be returned in full.
   2.6 You may use the same box we sent your order or use your own. Whichever you use, please ensure you protect the returned goods and do not ruin their packaging.
    
3. Send the return back to our address:
   FANTASMAGORIA
   Pelesos 1
   02161 Vilnius
   Lithuania
   
   Please also write our phone number +37064866613 
   & email info@fantasmagoria.shop so the couriers can contact us about the delivery.
   
   If you want to send your return to the Parcel Box, please use the parcel machine located no further than 1 km from the Fantasmagoria address.
   Omniva returns: IKI Dzūkų Omniva paštomatas, Dzūkų g. 1,77769 Vilnius.
4. Please email us with the tracking number & name of the courier company you used to send us the return.
   
   
5. Track the return package and contact us in chat or email if your return arrives at the pickup point instead of the Fantasmagoria address or if there are any issues with the delivery.
6. Wait until we receive and inspect the return, refund your payment, issue a shopping coupon, or send you a size exchange. The refund/exchange is done within 2 weeks after the goods are returned.
   Once we finalise your return, you will receive a confirmation email from info@fantasmagoria.shop.

PS 

IN-STORE RETURN

If you are in Vilnius, you can bring your return to our office during workdays and working hours Monday-Friday 9:00-18:00 (closed for a lunch break from 13 until 14:00):

FANTASMAGORIA
Pelesos 1 / Dariaus ir Girėno 2
02161 Vilnius
Lithuania

Tip: Search for Fantasmagoria on Google maps.

Returning the item purchased in our Vilnius store? Ensure to provide the payment receipt and email us the payer's full name and the card's bank account number.

The return conditions remain the same as above. Remember to bring the delivery list with the returned items marked on it.

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