INFORMATION ON RETURNS

INTERNATIONAL RETURNS

Return instructions for customers from outside of the EU

Written by Hellena
Updated 4 months ago

RETURNS FROM EU

Customers from European Union countries, please read these instructions before returning any item from your order.

Written by Hellena
Updated 3 months ago

RETURNS T&C

How to return something you purchased

Written by Hellena
Updated 1 year ago

REFUNDS

Money refunds for the returned goods

Written by Hellena
Updated 1 year ago

SIZE EXCHANGE

Bought the wrong size? Send it back for an exchange.

Written by Hellena
Updated 1 year ago

NON-RETURNABLE GOODS

List of items that can't be returned

Written by Hellena
Updated 1 year ago

RETURNED ITEM CONDITIONS

Please return the goods in the same conditions you'd want to receive them.

Written by Hellena
Updated 1 year ago

CONTACT US ABOUT THE RETURN

In doubt? Not sure if you should return the item purchased? Read this article.

Written by Hellena
Updated 1 year ago

WRONG/FAULTY ITEM RECEIVED

We are deeply sorry about it. Please read how to proceed in such cases.

Written by Hellena
Updated 1 year ago

RETURN ADDRESS

Fantasmagoria address

Written by Hellena
Updated 4 months ago

RETURNS AND REFUNDS FAQ

Can you send me a return label?

If you're from an EU country - we can

Written by Goda
Updated 1 year ago
Written by Goda
Updated 1 year ago
Written by Goda
Updated 1 year ago

Do you offer free returns/return labels?

We wish we could but it's impossible for small family-owned businesses

Written by Goda
Updated 1 year ago

Do I have to insure the returned parcel and use the trackable service?

You don't need to use trackable services, but we highly suggest it

Written by Goda
Updated 1 year ago

My tracking says that the return has been delivered to you. When do you process it?

We work hard to process returns fast, but it might take up to 14 days

Written by Goda
Updated 1 year ago
Written by Goda
Updated 4 months ago

Do I have to explain why I am returning the purchase?

We do not need a reason but would appreciate it.

Written by Goda
Updated 1 year ago

Why did I receive a smaller refund than the product cost?

Most likely because a discount was used

Written by Goda
Updated 1 year ago
Written by Goda
Updated 1 year ago
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