π RETURNS
How to return for refund or size exchangeINFORMATION ON RETURNS
INTERNATIONAL RETURNS
Return instructions for customers from outside of the EU
RETURNS FROM EU
Customers from European Union countries, please read these instructions before returning any item from your order.
RETURNS T&C
How to return something you purchased
REFUNDS
Money refunds for the returned goods
SIZE EXCHANGE
Bought the wrong size? Send it back for an exchange.
NON-RETURNABLE GOODS
List of items that can't be returned
RETURNED ITEM CONDITIONS
Please return the goods in the same conditions you'd want to receive them.
CONTACT US ABOUT THE RETURN
In doubt? Not sure if you should return the item purchased? Read this article.
WRONG/FAULTY ITEM RECEIVED
We are deeply sorry about it. Please read how to proceed in such cases.
RETURN ADDRESS
Fantasmagoria address
RETURNS AND REFUNDS FAQ
Can you send me a return label?
If you're from an EU country - we can
Do I have to email you the list of the items I sent back, a copy of the customs declaration, and the tracking number?
Please send all the documentation for smoother refund/exchange process
What does it mean "to return within 14 days"? Do you have to receive it back within this time frame?
14 days from the day you received the order.
Do you offer free returns/return labels?
We wish we could but it's impossible for small family-owned businesses
Do I have to insure the returned parcel and use the trackable service?
You don't need to use trackable services, but we highly suggest it
My tracking says that the return has been delivered to you. When do you process it?
We work hard to process returns fast, but it might take up to 14 days
Can I cancel the order and ask for a refund if the order is shipped?
Yes but please read the conditions carefully
Do I have to explain why I am returning the purchase?
We do not need a reason but would appreciate it.
Why did I receive a smaller refund than the product cost?
Most likely because a discount was used
I think I was overcharged by customs (I live outside the EU). Can you help me?
Please contact your country's customs office