United States

Info on delivery to the US customers
Written by Hellena
Updated 3 weeks ago

🚨 Hey USA Fam!

Significant changes are coming: Starting August 29, 2025, the US will remove the $800 duty-free exemption and add new fees on all shipments.

How does this affect you? Every purchase, no matter how small, will have import taxes and fees applied. From the most recent information, that will be at least an 80 USD fee (YES, you heard it right).

Shop now & save before the new fees kick in! πŸ‘‰ Fantasmagoria.shop

LAST WEEKEND TO SHOP TAX FREE

**Important Notice for Our U.S.A. Customers**

TAX and DUTY FREE shipping will end at the following times on Sunday to Monday night, August 25:

- 3:00 a.m. Eastern Time

- 2:00 a.m. Central Time

- 1:00 a.m. Mountain Time

- 12:00 a.m. Pacific Time

U.S. customers, please place your orders before this deadline to take advantage of TAX-FREE shopping. On Monday, Aug.25, at 10:00 a.m. Vilnius time, all prices for United States customers will increase by at least 30%. 

The good news is that we will continue to ship to the U.S. using DDP (Delivery Duties Paid) service. This means your delivery will arrive hassle-free right at your door, with no need to deal with customs. :)

DELIVERY TO USA

We ship to the United States via FedEx couriers.

All shipments are trackable. You will receive a tracking link by email when we ship your order.

Delivery takes 3-5 days by Express Priority couriers, 6-12 days by Economy couriers. The customs clearance may delay the delivery.

Once you select a delivery country (e.g., United States) and enter your postcode on the checkout page, the delivery price and time will be displayed next to each available delivery option.

SIZES

Please note that European and Asian sizes are often smaller than US sizes. 

If you usually wear size L and up, consider ordering one to three sizes up.

Always check the size chart and product description.

Don't hesitate to contact us via chat for help selecting the correct size.

PAYMENT

We accept payments from all major credit cards, Apple Pay, Google Pay, and PayPal.

CURRENCY

All prices on the Fantasmagoria website are in EUR (Euro currency).

See the latest Euro to US dollar exchange rate on Google.

You don't need to have a EUR (European currency) in your payment account—our payment processor will automatically convert USD to EUR. The currency exchange will be processed by PayPal or your card provider during checkout.

RETURNS FROM THE USA

Sorry, but due to the recent changes in the US import procedures and tariffs, we do not accept returns from the US.

If you have questions before ordering or are unsure about the size, we recommend contacting us via chat to avoid incurring expensive return costs.

CUSTOMS DUTIES AND TAXES

0% - NO IMPORT FEES, NO DUTIES for orders received before August 29,
15-50% for orders received from August 30.
We recommend that you place an order before midnight on August 24. 

As a consumer, you should assume that you may be subject to duties, taxes, and administrative fees (fees assessed by a courier company that may handle the Customs declaration on your behalf).

MORE INFO ON CUSTOMS DUTIES AND IMPORT FEES CAN BE FOUND HERE.


CUSTOMER SUPPORT

Should you need help, please contact us by phone, WhatsApp, email, or chat. We speak English. Our WhatsApp number is +37064866613.

Please note that our time zone is EET (Eastern European Time Zone) and differs from the US time zone.
We work and answer customers' inquiries from 9 AM to 6 PM Vilnius city time (EET), Monday through Friday.

Fantasmagoria's working hours according to the United States Time Zone*:

Eastern time (e.g. New York, NY) : 3 AM - 11 AM

Central time (e.g. Austin, TX): 2 AM- 10 AM

Mountain time (e.g. Phoenix, AZ): 1 AM- 9 AM

Pacific time (e.g. Los Angeles, CA): 00 AM - 8 AM

* Daylight time changeover transition weeks
+1 hour during the Autumn, Last week Oct → first week Nov
-1 hour during the Spring, → mid/late March


TESTIMONIALS

Welcome to read our US customers' reviews on Trustpilot.


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