Ukraine

Info on delivery, import duty & taxes, returns for customers from Ukraine
Written by Hellena
Updated 6 months ago

DELIVERY

Delivery to Fantasmagoria customers in Ukraine is rather complicated right now.

At the moment, we can only deliver to Ukraine by land with DHL economy couriers.

TAX-FREE SHOPPING

Customers in Ukraine shop TAX-Free with us, but they must pay customs duties and import fees upon receiving the order.

CUSTOMS DUTIES AND TAXES

Please expect to pay a 20% to 50% customs charge on top of your total order (shipping included). For accurate fees, please get in touch with your local customs office and the DHL office in Ukraine.

Sadly we do not ship by post anymore. Delivery prices by post raised enormously; it costs more than courier shipping; post takes twice as long to deliver and is usually not trackable. We hope you will enjoy DHL delivery services. Welcome to share your feedback on delivery with us! ♥

RETURNS FROM UKRAINE

General return terms for countries outside the EU apply.

We always recommend contacting our customer support through chat before returning any item.

If you have any questions, please contact us via email or chat.

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For additional information on the ordering process at Fantasmagoria, check these articles:

PAYMENT

DELIVERY

RETURNS

IMPORT & CUSTOMS 


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