DELIVERY

We deliver to Ukraine through National Post and Nova Post couriers, Nova Post branches or parcel lockers. Delivery takes 5 to 10 working days.

FREE SHIPPING

Free shipping with Nova Post for orders over 300€.

NOVA POST

We can deliver your order by courier to your door (home or work address) or the pickup location.

Should you wish your order to be delivered to a Nova Post branch or Parcel Locker, please write the delivery city name and branch number in the comment field or click "Ship to a different address" on checkout and write the pickup location address and number.

TAX-FREE SHOPPING

Customers in Ukraine shop with us TAX-FREE but must pay customs duties and import fees if the order is over 150 EUR.

CUSTOMS DUTIES AND TAXES

If your order is over 150€, you must pay a 30% import fee on the amount above 150€.

Example: If your order is 200€ (shipping included), you must pay 7.50€ (30% of the 50€ amount) upon picking it up from Nova Post.

We recommend shipping with Nova Post for smooth delivery and hassle-free customs procedures.
If you wish us to edit your order's invoice and amend it with additional data, please contact us in chat right after placing the order.

RETURNS FROM UKRAINE

Before returning any item, contact our customer support through chat. General return terms apply for all countries outside the EU.

CUSTOMER SUPPORT

Should you have any questions, please contact us via chat, phone, or email. We speak English, German, Lithuanian, and Russian.

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