ORDER TRACKING

Once we ship your order - we will email you the tracking link.
Written by Hellena
Updated 8 months ago

WHERE CAN I FIND THE TRACKING NUMBER?

Check your email for this info or login to your account, open the order page: check the current status of your order & press the "order details" to see the tracking number.


WHEN CAN I START TRACKING MY SHIPMENT?

If you choose UPS or FedEx courier delivery - you can start tracking the next morning after you receive our email confirming the shipment of your order.

If you choose post office delivery, start tracking:
- the next day for Lithuanian deliveries
- in about 5 to 10 days if you live in the EU
- in 12 to 30 days if you live outside the EU.

Please note, shipments sent by are not fully trackable.

If you choose Omniva delivery, you can start tracking the next day.


WHERE DO I TRACK MY SHIPMENT?

Check the link we sent to your email or track it at the shipper's website.

UPS https://www.ups.com/track

FedEx https://www.fedex.com/en-lt/tracking.html

Post https://post.lt/siuntu-sekimas or at your country's Post Office website

Omniva https://www.omniva.lt/track_and_trace


GUEST TRACKING

If you checked out as a guest, you can check your order status at this link. Enter your order number and the email you used to place the order.
Did you know? You can transfer your guest account to the customer account through the guest tracking link.


HOW DO I KNOW THAT MY ORDER ARRIVED?

  • Please always track your delivery at the tracking link provided and be at the address on the day of delivery.
  • Check your mailbox (or your entrance door) for a parcel or a note from the courier
  • Check your email for the delivery notification
  • Check your phone for an SMS from a courier (not always applicable)

For more information, please read our delivery info page.

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